Wednesday, October 29, 2008

Lisbon 2008





I only spent 1 full day in Lisbon. Well it is too short. But I had no choice. I planned to spend 2 days and 2 nights there. But the stupid VUELING AIRLINES!!!! Remember tis, VUELING AIRLINES. Remember VUELING AIRLINES from Spain.

Well we booked a flight from Madrid to Lisbon at 8.40am. An email was sent to us about weeks before the flight that it will be brought forward to 6.40am. This timing sucks. Sort of wasted one night's accommodation in Madrid because we had to be at the airport by 4.40am and the train doesn't operated 24 hrs. Therefore we had to take the last train to the airport = we reached at 12am.

So we waited 4 damned hours. We even self checked in at the automatic counter. So we waited and waited. No signs of which gate the flight will be. So we waited again. Then we realised something must be wrong when it was about 5am. We went to the counter and they told us it was cancelled. Thank you very much Vueling. Thanks for informing way before hand about the cancellation. FUCK!

A few issues here.

1. We received a reminder email of the flight just the night before, kinda makes you think that the flight was still on schedule

2. We were compensated with food vouchers that can be used "anywhere" in the airport, as long as it is partnered with Vueling. We thought we could eat anything we liked, but we were forced into eating others. BAD BAD SERVICE. You are in the wrong Vueling, the only right thing you should do is to please your customers, not just a simple apology email.

3. It destroyed all our plans.

4. Obviously they knew that the flight had been cancelled before hand. So, why not inform the customers about it? There could have been a sign to inform. There could be an announcement. They could email. They could call!!! WHY THE FUCK DO YOU WANT OUR CONTACT NUMBERS WHEN YOU DON'T EVEN USE IT FOR THIS? Obviously, the collection of such personal information is for other purposes, perhaps to sell it to other companies? I'm not sure.

I don't like the service of Vueling. BAD.
This kind of service just makes passengers lose confidence in budget airlines.
Kind of sad though because there are many other better budget airlines around.
So I went to Lisbon, spent only 1 full day there, after being stranded in Madrid for 15 bloody hours, the next flight was at 9.15pm. Happened that I was in Lisbon on a Sunday. Most shops are closed. Not very exciting. But Lisbon is a beautiful city =)

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